QA Leads to Better Call Centers in Multiple Ways

2017-10-11T08:29:09+00:00

All types of call centers, regardless of their size, depend on quality assurance (QA) specialists to deliver the best results for their clients, their clients' customers, and also for their call center agents. The QA team listens to some or all of the calls made out of the call center each day, listening for best [...]